Overview

What is an incident 🧑‍🏫

We automatically create an incident when we detect a problem with your service. When a monitor fails in more than 50% of the locations, we create an incident. We do that in order to avoid false positives.

How to acknowledge an incident

Go to the incident page and click on the acknowledge button.

How to resolve an incident

Go to the incident page and click on the resolve button.

Auto resolve an incident

We automatically resolve an incident when the monitor is passing in more than 50% of the locations.

Incident detail page

On the incident page, you can see the details of the incident, the monitor that failed, and the duration. We are also taking a screenshot of the monitor when the incident is created, and when it’s resolved.

Note

There might be a delay between the incident creation and the screenshot capture. Your endpoint could have already recovered.